** Our Phone Numbers have changed - Sales: 01225 767 129 / Accounts: 01225 781 991 / Support: 01225 781 990 **

Our Phone Numbers have changed - Sales: 01225 767 129 / Accounts: 01225 781 991 / Support: 01225 781 990

Frequently Asked Questions - All FAQs

FAQs - All FAQs

Handset battery once fully charged can last up to 15 days off of the charger (depending on use)(2)

Controller with MPU01X power pack will operate for up yo 5 years with no power (depending on use)(1)

Controller with 4xLR20 (D cell) will operate for up to 3 years with no power (depending on use)(1)

(1) The battery life is based on household use, i.e.: 2 x 10-second communications, 7 latch commands and 6 gate
commands per day for a controller and an outdoor caller unit without digicode, 1 x 10-second communication, 4 latch
commands (without outdoor caller unit backlighting) and 5 gate commands (without outdoor caller unit backlighting) per
day for a controller and outdoor caller unit with digicode.

(2) The battery life is based on household use, i.e. 2 x 10-second communications, 2 x 10-second inter-handset
communications and 6 commands (2 latch commands, 2 gate commands, 1 lighting command, and 1 garage door
command) per day. For the rechargeable handset battery life to last its full period (15 days) when off its base, it must be
left on its base to charge for at least 2 days when it is first powered or 4 days if the display screen disappears (during
which time it can of course be used).

Average current consumption is 335 microamps

This means that we are able to get up to 5 years battery life out of all our battery powered products.

Apart from the following:

  • Panic Pendant has a 10 year battery life
  • Smoke/Heat detector has a 10 year battery life

Active Track batteries last for:

  1. 1 year
  2. 500 charges

If your device is not fuctioning normally please change the battery and try again.

Yes.

Active Track can scan RFiD tags.

125kHz RFiD is the format of the tags required.

These are available from GM Techtronics LTD.

TIP: if the cable between the outdoor caller unit and the controller has to be extended, keep or shorten
the length of the cable supplied and then connect the wires to a branch box in accordance with the
rules below:

  • up to 10 m (including the remaining length of the original cable): use 4 x 0.32 mm² cross-section cable
    (AWG22) for the 4 wires
  • from 10 to 15 m (including the remaining length of the original cable):
    - use 2 x 0.75 mm² cross-section cable (AWG18) for the supply wires (red and black),
    - use standard 2 x 0.16 mm² bunched cable (AWG25) with an impedance Z of 124 ? for the Data wires
    (green and yellow).
  • from 15 to 25 m (including the remaining length of the original cable):
    - use 2 x 1.5 mm² cross-section cable (AWG15) for the supply wires (red and black),
    - use standard 2 x 0.16 mm² bunched cable (AWG25) with an impedance Z of 124 ? for the Data wires
    (green and yellow).

Delivery cut off time is 15:30 Mon - Fri unless otherwise stated.

Delivery options are:

  • Next Day
  • Next Day Pre 12
  • Next Day Pre 10:30
  • Saturday
  • Saturday Pre 12
  • Saturday Pre 10:30
  • Sunday
  • Sunday Pre 12

Please call 01225 767 129 for prices.

Yes.

Active Track is able to sound/send an alarm if the device has not been moved for a period of time.

For Example:

  1. Active Track does not move for 120 seconds (a pre-alarm tone is emitted from the device warning that the device has not moved)
  2. Active Track does not move for a further 60 seconds - a real alarm is sent to Active View (self-monitoring website)

When the Active Track is on charge, the man down feature is disabled.

Yes.

There are 6 pre-sets

  1. Horizontal
  2. Horizontal buttons up
  3. Horizontal buttons down
  4. Vertical
  5. Vertical buttons up
  6. Vertical buttons down

If the Active Track moves out of its above pre-set position an alarm is send to Active View (self-monitoring website).

Yes.

As it stands we have normal and pet tolerant versions available.

SH195/196AX

These will/can send you an MMS and also save the images locally on an SD card.

Images can also be requested via the e-Daitem APP.

This is telling you that the batteries in the controller (SC206AX) need replacing. 

These batteries are LR20 type (D'cell batteries) x4 

Put your alarm system into installation mode:

  1. (master code)#2##
  2. (installer code)#3##

Enter the following programming command in the control panel:

*# (STAR, HASH)

Then press and hold the test button on the device or press and hold off.

If you're adding a detector you will be required to assign the unit to a group and enter in a timed delay.

Calls are answered automatically.

In default, calls are answered after 3 rings, this can be adjusted and can also be set to 0 rings (instant answer)

*Incoming calls cannot be ended by the Active Track, only the person making the call can end it*

 

To delete an exsisting PIN code:

  1. Press ‘up’ arrow on Handset
  2. Menu will say ‘Access’
  3. Press ‘OK’ button
  4. Screen will display ‘In Progress’ then Says ‘Tags’
  5. Scroll down to ‘Pin’
  6. Press ‘OK’
  7. Screen says ‘add’
  8. Scroll down to ‘delete’
  9. Press ‘OK’
  10. Screen says ‘Pin01’
  11. Press ‘OK’
  12. Screen says ‘No’
  13. Scroll to ‘Yes’
  14. Press ‘OK’

Then long beep sounds to show it’s been successful

You can now re-enter the pin using below steps.

From the main screen (reached by pressing the grey 'c' button) do the following:

  1. Press ‘up’ arrow on Handset
  2. Menu will say ‘Access’
  3. Press ‘OK’ button
  4. Screen will display ‘In Progress’
  5. Using the down arrow scroll through the menu until ‘Pin’ is displayed
  6. Press ‘OK’ button
  7. ‘Size’ will be displayed. You can use this function to choose how long you want your PIN code to be. Between 4-6 digits. It is defaulted to 4 digits.

If you want to increase the PIN to 5 or 6 digits press ‘OK’ button when ‘Size’ is displayed. The handset screen will now say 4. Use the up arrow to increase the number of digits for the code to 5 or 6 and press ‘OK’

  1. Press down arrow until ‘Add’ is displayed
  2. Press ‘OK’ button
  3. The screen will now say ‘Wait’ this is when you must enter the 4-6 digit pin code into the keypad located on the outside call point.

Please note: you only have a short time to enter the PIN code required, before the handset times out, so ensure the PIN is entered as soon as the handset displays wait, otherwise it will sound error beeps and steps 8-10 will need to be repeated.

Put your alarm system into installation mode:

  1. (master code)#2##
  2. (installer code)#3##

Enter the following programming command:

*194*(D)*(N)**

D = Device Type

  • Detector = 2
  • Remote = 3
  • Siren = 4
  • Dialler = 5
  • Relay/Repeater = 6

N = Product Number

EXAMPLE:

To delete the second programmed siren enter the following:

*194*4*2** 

Put your alarm system into installation mode:

  1. (master code)#2##
  2. (installer code)#3##

Enter the following programming command:

*195***

Active Track can place an outgoing call to 1 pre-defined number.

This number is typically set prior to the device being sent out.

The number can be changed by a simple SMS as follows:

XXXX EMERGENCY=07123456789

XXXX = 4 digit password (service code)
Space
EMERGENCY in capitals
No Space
=
No Space
Mobile number the device is to call.

Single Dwelling:

  1. Press the little white button inside the controller (bottom right area on a silver back plate)
  2. Press the call button on the call point (bottom right button on the unit outside of your gate/door)
  3. D5131GB - press and hold the top left and top right buttons at the same time for 10 seconds max.

If you hear an audible beep from the handset then pairing has been successful.

If no beep is heard then repeat from step 1, if you still hear no beep this would suggest a faulty controller or handset and either could need replacing.

 

Multi Call:

  1. Set the 'Pilot Controller' DIP switches according to the radio repeater you want to pair the handset against
  2. Press the little white button in the controller
  3. Press the call button on the call point that's to be paired to the handset
  4. Press and hold the top left and top right buttons at the same time for 10 seconds max.

If you hear an audible beep from the handset then pairing has been successful.

If no beep is heard then repeat from step 2, if you still hear no beep this would suggest a faulty controller or handset and either could need replacing.

To reset the handset do the following:

  1. Scroll down to 'RADIO LINK' and press 'OK'
  2. Scroll down to 'RESET' and press 'OK'
  3. The handset will display 'CHOOSE'
  4. Press and hold 'OK' on the handset for around 12 seconds*
  5. 'OK' will be displayed if successful

*If beeps are heard while in the middle of the 12 second press, this means that other buttons are being pressed at the same time, if this is the case please let go of the 'OK' button and return to step 4.

You need the Handset (SC100AU) and to be stood in front of the Call Point:

On the Handset:

  1. Scroll down to 'Access' and press 'OK'
  2. 'TAG' is displayed, press 'OK'
  3. 'ADD' is displayed (NB. once you press OK on add you have 4-5 seconds to show your tag to the call point name plate) and press 'OK'
  4. When the handset screen displays 'WAIT' the system is waiting for you to show the tag
  5. 'TAG 01' will be displayed and a confirmation tone can be heard from the handset if accepted.

You need the Handset (SC100AU) and to be stood in front of the Call Point:

On the Handset:

  1. Scroll down to 'ACCESS' and press 'OK'
  2. Scroll down to 'PIN' and press 'OK'
  3. The handset will display 'SIZE' (this is defaulted at 4 digits) if 4 digits is OK move to 'Step 5'
  4. To change the amount of digits press 'OK' on 'SIZE' and select 4, 5 or 6 digits and press 'OK'
  5. Scroll down to 'ADD' (NB. once you press OK on add you have 4-5 seconds to start entering your code into the call point keypad) and press 'OK'
  6. When the handset screen displays 'WAIT' the system is waiting for you to start entering the code of 4, 5 or 6 digits that you may have selected in 'Step 4'
  7. When you have entered the code into the call point correctly 'PIN 01' will be displayed and a confirmation tone can be heard from the handset.

Using the handset do the following:

  1. Scroll down to 'ACCESS' and press 'OK'
  2. Scroll down to 'DISPLAY' and press 'OK'
  3. Scroll down to 'BACKLIGHTING' and press 'OK'
  4. Scroll down to 'ACTIVE' and press 'OK'

Press the little 'c' button a few times to get back to the main screen.

One-way speech is caused by a mic failure.

If the caller cannot be heard through the handset, then the mic in the call point requires replacing.

If the receiver cannot be heard through the call point, then the mic in the handset requires replacing.

If the GMT-RC01 sends you an SMS of 'Wrong Password' after you call the device this means that VM (voicemail) is still enabled on the SIM card.

Please remove the SIM card, place into a mobile phone and disable voicemail.

You could try asking the provider to disable voicemail, this could take up to 48 hours and not work in the end, so we suggest doing it yourself.

3/4 flashing lights indicates that the controller is unable to see the call point.

You will need to check the cable between the 2 units.

Terminals 17+18 should be putting out around 3.5 - 4.2vDC

The call point can be opened, make sure the 4 way connector contacts are clean and seated home fully (pushed in as far as possible).

Please call GM Techtronics LTD on 01225 781 990

Please call the support line 01225 781 990

Support will raise a returns number for you 'GMT XXXX'

Please do not return any items without a returns number.

Once you have a GMT number please send to:

GM TECHTRONICS LTD
UNIT 17
PAXCROFT FARM
HILPERTON
WILTSHIRE
BA14 6JB
 
NOTE: If the products in question were originally purchased via a Distributor or Wholesaler, they must be returned via that Supplier/Wholesaler in the first instance.

Wrong Syntax indicates that the GMT-RC01 does not understand the command you have sent.

Please check and try again.

_ is there to indicate a space.

0000_PSW_1234 

Should actually be

0000 PSW 1234

The easiest way to show a space was an underscore and this is mentioned at the beginning of the guide.

The Password and Administrators can be reset by doing an 'R2D' (Return To Default) as set out below:

  1. Turn the power OFF
  2. Place the jumper over the 'R2D' PINs (labled)
  3. Turn the power ON
  4. Wait 5 seconds after the LED flash
  5. Turn the power OFF
  6. Remove the jumper
  7. Turn the power ON

Password is now defaulted to 0000 and all administrators removed.

Follow the guide to change the password and add an administrator.

NB. all users are not affected and remain programmed

 

If a new controller (SC200AU) is required for an existing installation you should start by resetting the handset first.

This is because the handset is unaware the original controller has been removed.

To reset the handset do the following:

  1. Scroll down to 'RADIO LINK' and press 'OK'
  2. Scroll down to 'RESET' and press 'OK'
  3. The handset will display 'CHOOSE'
  4. Press and hold 'OK' on the handset for around 12 seconds*
  5. 'OK' will be displayed if successful

*If beeps are heard while in the middle of the 12 second press this means other buttons are being pressed at the same time,  if this is the case please let go of the 'OK' button and return to step 4. 

  • Once this has been done you will be able to pair the handset in to the controller as if it were a new installation.

Yes.

Active Track complies to all BS8484 device standards.

If your handset is displaying a speaker with a line through it, the handset has been muted.

To remove the mute all you need to do is press and hold the 'ANSWER' button (button with the picture of a phone handset on it) for 5 seconds until the speaker image disappears.

Our Offices are open and taking calls Monday to Friday 09:00 to 17:00

Outside of these hours please leave a voicemail or email info@gmtechtronics.co.uk 

This excludes Public Holidays, Bank Holidays and the Christmas - New Years period

Direct e-mails are monitored on occasions during these times

e-Nova comes with 2 years warranty as standard.

Simply peel off one of the two SN. stickers and return to GM Techtronics LTD and relax with three extra years warranty. Yes 3 years more, giving you a total of 5 years warranty.

Apart from:

  • GSM diallers only have 2 years non extendable.

The Daitem Digital Wireless Intercom comes with 2 years warranty as standard.

Simply peel one of the two stickers off of each product and return to GM Techtronics LTD for an extra year, this gives you 3 years warranty in total.

When the handset displays 'WAIT' this means the system is waiting for you to complete the next step.

This next step could be one of the following:

  • entering a PIN code in to the call point
  • showing a tag to the name plate on the call point
  • pressing the radio link button (bottom left button) inside the controller

A visitor came to the outdoor caller unit while you were out.
To delete the icon, press on the handset button.

The Daitem e-Nova has the following:

  • EN 50131-3 grade 2 (Security Grade)
  • EN 50130-5 class 2 (Environmental Class)

Not to mention all the other certifications Daitem hold for wireless signals etc.

GMT-RC01/EX are 2G devices working on the gprs network please use one of the following:

  • O2
  • EE (T-Mobile / Orange)
  • Vodafone

Alternatively we can supply you with a 30 day rolling contract SIM card utilising all of the above networks.

*Please do not use the 3 (Three) network*

GM Techtronics LTD have sourced a purpose built SIM bundle.

Our SIM has enough Data, SMS and voice to get you through the month.

We use O2, EE and Vodafone networks on a roaming SIM so a signal is pretty much guaranteed throughout Europe.

Our SIM's are on a 30 day rolling contract so if you are not happy with our service just give us 30 days notice (end of month).

The Daitem e-Nova can detect:

  • attempts to open
  • attempts to remove
  • if the phone line has been cut
  • attempts to hack radio codes
  • attempts to jam radio frequencies

All of the above will cause a tamper alarm to be activated.

The orange light/button serves a few purposes.

  1. 1 flash every 1 second means that the device is not connected to the GSM network.
  2. 1 flash every 5 seconds means that the device is connected to the GSM network and is online.
  3. The middle button should be pressed to read an RFiD tag.

The top left/green button is indicating the connection to the GPS network.

  1. 1 flash every second indicates that GPS satellites cannot be detected.
  2. 1 flash every 5 seconds indicates the a GPS location has been detected.

The top right/blue button flashes twice and the Active Track beeps to let you know that the battery is running low and should be placed on charge.

Yes.

Prior to pairing, a programming code needs to be entered into the keypad to advise that it is being linked to the old alarm system.

Put both keypad and alarm controller into programming mode.

  1. (master code)#2##
  2. (installer code)#3##

Enter *32*0** into the keypad

Then:

  1. *# on the alarm controller
  2. Press and hold 'OFF' on the keypad (max of 10 s)
  3. Espace will announce 'beep, control unit no.'
  4. Press 'OFF' on the keypad again.
  5. Espace will announce 'beep, off, control unit no.'
  6. Keypad will also emit 'beep'

Pairing is complete

 

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